Privacy Policy

Privacy Policy

This Privacy Policy describes how Polaro LTD ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Site").

Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, and payment information.

How we use your information

We use the information we collect to: fulfil orders placed through the Site; communicate with you; screen orders for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products.

Sharing your information

We share your personal information with third-party service providers to help us provide our services and fulfil our contracts with you, for example: payment processors, shipping carriers, and analytics providers. We do not sell your personal information.

Customer support information

If you contact us for product support or customer service, we may collect additional details relevant to your request, such as information about the product you purchased and how you are using it. We use this information only to assist you and do not use it for advertising purposes.

Data retention

We retain your order information for our records unless and until you ask us to delete this information, subject to any legal obligations that require us to retain the data for longer.

Your rights

If you are a European or UK resident, you have the right to access the personal information we hold about you, to ask that it be corrected, updated, or deleted. You can exercise this right by contacting us using the information below.

Cookies

We use cookies to operate the Site, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings.

Contact us

For more information about our privacy practices, or to make a request regarding your personal information, contact us at info@polaro.com or by mail at:

Polaro LTD
53 Elm Crescent, Stanley
Wakefield, West Yorkshire
United Kingdom, WF3 4GP