Refund Policy

Refund Policy

We want you to be fully satisfied with your Polaro purchase. Here is how our refund process works.

Money-Back Guarantee

Most Polaro products come with a home trial period during which you can try the product and, if you are not satisfied for any reason, request a full refund. The exact trial length and any product-specific warranty are listed on the individual product page, since they can vary by product category. Unless a different window is stated on the product page, our standard return window is 30 days from the date of delivery.

How to request a refund

Email us at info@polaro.com with your order number. We will provide return instructions and a return address. Once we receive the returned item, we will inspect it and process your refund to your original payment method within 5-10 business days.

Condition of returned items

Please return the product with its original packaging and accessories where possible. Items showing damage beyond normal use may be subject to a partial refund at our discretion.

Product warranty

Many Polaro products are covered by a manufacturing warranty. The warranty length is listed on the individual product page. If your item stops working properly due to a manufacturing fault within the stated warranty period, contact us for a repair or replacement.

Shipping costs

Original shipping costs are non-refundable except where required by law. Return shipping arrangements will be confirmed with you when you contact us to start a return.

Statutory rights (UK/EU customers)

Nothing in this policy affects your statutory rights under UK consumer law, including your right to cancel most online orders within 14 days of delivery under the Consumer Contracts Regulations.

Contact us

For any refund question, email info@polaro.com or write to us at:

Polaro LTD
53 Elm Crescent, Stanley
Wakefield, West Yorkshire
United Kingdom, WF3 4GP